Refund policy

Our Promise

At Spectrum Antiques, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we are here to help.


General Policy

  • Contact Period: Notify us within 3 working days of receipt if you are unhappy with your purchase.
  • Return Period: You have 14 days from receiving your item to return it.
  • Non-Returnable Items:
    • Rings that have been re-sized
    • Any other items that have been sized or altered on your behalf


Return Process

  1. Contact Us: To start the return process, please email our customer service team at info@spectrumantiques.com within 3 working days of receiving your order.
  2. Return Authorisation: Our team will review your return request and provide instructions on how to send the item back to us on a case-by-case basis.
  3. Inspection: Upon receiving your return, we will inspect the item to ensure it is in its original, unworn, and undamaged condition.
  4. Refund: If your return is approved, we will issue a refund to the original payment method used for your purchase.

Please note:

    • Cost and Condition: Items must be sent at your expense, and we will only accept goods that are unworn, undamaged, and in the original box.
    • Refund Method: Refunds will be processed via the original payment method.
    • Method of Return: Must be agreed upon in advance to avoid incurring duty charges. Any duty charges due to incorrect return methods will be deducted from your refund.
    • Postage Costs: Return postage costs are the buyer's responsibility.
    • Shipping Method: Returns must be sent via tracked and signed services.
    • Liability: Spectrum Antiques is not liable for returns not received.


Exceptions

There are a few items that we are unable to accept returns on:

  • Rings or other jewellery that have been resized or altered
  • Custom-made or personalised items
  • Items that have been damaged or show signs of wear


International Returns

We understand that international returns can be more complicated. Please contact our customer service team at info@spectrumantiques.com, and we will work with you to find the best solution.


    Exchanges

    We do not offer exchanges. Please return the unwanted item, and once accepted, make a separate purchase for the new item.


    Refund Processing

    Once your return is approved, you can expect your refund to be processed within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

     

    If you have any other questions about our returns and refunds policy, don't hesitate to reach out to our team at info@spectrumantiques.com. We're here to ensure you have a positive experience with Spectrum Antiques.